A postcard in the local post office advertising for a
part-time receptionist post caught my eye, so I decided to apply. In my visits
to the Clinic for Physio treatment, I had always found the staff very friendly
and helpful.
That was 6 years ago, so what’s so special about the job:-
1.
The
customers.
They can make you laugh, be sad and happy
with their varied tales. You can hear about their travels abroad, their
ailments, grandchildren being born. You name it, we’ve probably heard it. You
really get to know the customers by taking time to listen and you might be the
only person they have seen that day.
2.
Representing
the Clinic as a 1st point of contact.
Making someone feel at ease in a new
environment is really important. It never ceases to amaze me how nervous people
can feel on their 1st visit. Getting it right on that first visit,
can ensure the Clinic is recommended to friends, neighbours and colleagues.
3.
Communication
.
Ensuring staff receive information from
patients, dealing with the varied emails received, answering the phone,
scheduling appointments to suit customer’s needs and leaving memos for other
receptionists.
4.
Learning
new skills.
Mastering our patient computer software and its foibles
! Enhancing my knowledge of aspects of Podiatry
and Physiotherapy to help customers. This goes a long way to keeping the “grey
matter” ticking.
5.
Being
part of a great team.
Helping each other daily
:
being there for each other and listening when life decides to throw a “curved
ball”. Having experienced this, I know, all too well, how this helped me.
Working in a relaxed and happy environment.
So, 6 years gone and hopefully, more to
come. I’m not ready for full retirement yet. We’ve been through covid, had to
adapt our working practices but have come out the other side. It’s been a joy
for me to work at the Clinic.
